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  • Where do I find Orlando Exclusive Shuttles at the airport?
    Terminal A: Level 1, Ground Transportation, slots A1 - A4. Terminal B: Level 1, Ground Transportation, slots B40 or B41. Terminal C: Level 1, Ground Transportation, slots C270 - C271. Note: Please keep your party together.
  • What if my flight number or time changes?
    Orlando Exclusive Shuttles does not receive automatic updates from airlines. If your flight details change, please update your reservation by contacting our customer service team at 407-279-0240.
  • How far in advance must I create my booking?
    We require at least 48 hours’ notice for private vehicle bookings to ensure proper scheduling. Same-day bookings must be made by calling us directly.
  • Will I receive a copy of my booking details?
    Yes, once you complete your booking online, an email with your trip details will be sent to the address you provided.
  • What if I need to cancel my reservation?
    Cancellations made 48 hours or more before the pick-up date and time will receive a full credit for future use. Check your booking email for instructions.
  • Will Orlando Exclusive Shuttles provide child booster seats or infant car seats?
    Yes, we offer infant car seats and booster seats at no additional cost. Guests can select the option for car seats or boosters during the online reservation process or inform a customer service representative when booking by phone.
  • What if my ride is not here?
    If your driver hasn’t texted you upon arrival, contact us immediately at 407-279-0240.
  • What if my plane is late?
    Drivers monitor flight status for minor delays. If your flight is delayed by more than 30 minutes, contact us promptly. Airport regulations limit driver wait times to 30 minutes, so timely communication is essential.
  • I forgot something in the vehicle. What should I do?
    Call us immediately to report any lost items. While we are not responsible for belongings left behind, we will make every effort to recover them. Delivery of items may incur a small fee.
  • What is your wait time policy?
    General Pick-Ups: A 15-minute grace period is provided. Afterward, wait time charges will apply at an hourly pro-rated rate. Airport Pick-Ups: Wait time charges apply 45 minutes after flight landing.
  • What forms of payment are accepted?
    We accept Visa, MasterCard, Discover, AMEX.
  • Do you require a credit card to reserve?
    Yes, full payment is required at the time of booking. You’ll receive a confirmation email with all booking details.
  • Is gratuity included in the fare? How much should I tip?
    Gratuity is not included in standard fares. We recommend tipping 20% of the fare.
  • Can I book online for same-day arrivals?
    No, same-day bookings must be made by calling us at 407-279-0240.
  • Is the payment process secure?
    Yes, all online reservations are encrypted for your security. You may also call us to provide your payment information over the phone.
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